Hub City Family Practice

I was a patient for roughly four years. I don't recall exactly when I started my relationship with Jeanna Moats, CRNP, but I was amazed at how friendly, caring and loving their facility was, and probably still is. Essential oils diffusing, positive signs and godly (Christian) literature in the offices and on the waiting tables. When I first heard about her practice on the radio, I was fed up with what was going on with my other PCPs and gave them a call. I had a same day appointment. It blew my mind.

They had an unusual but beneficial policy, for me anyways, they do not take insurance, and they don't have payment plans. It is simply pay as you go out of pocket. You sign a waiver before your first appointment acknowledging this. Their focus was health first, and fuck Big Pharma. They serve the Amish, Mennonite and less fortunate in my local community with no insurance or high deductibles, with car that is wrapped in a serving God with scripture and positive quotes on the office walls, how did more people not know about this place?! At least until they realized that having me as a Medicaid patient was illegal and would or possibly had cost them government charges. . .

I have Medicaid. I've had on medicaid our entire time together. I'm now on disability with a fixed income, but loved that I could call and get an appointment when needed and I pay put of pocket for it, because Jeanna was worth it. She was the type of provider where it wasn't about coming back into her office every 1-3 months. She'd double the dosage of meds when she could, told you to split them in half, and slap a 3X refills so you can last 6 months! This saved me time and money scheduling another appointment, It really felt like she cared. However, unknown to both her and me, there are apparently laws in place that health care facilities can't charge people/families with medical assistance, even if they sign a waiver. And that the organizations that do can and will be fined by the government greater than anything they could ever charge me if they were ever audited. But when they found out, they never told me that. . . I believed I was grandfathered into their program since I started from the beginning when they opened their practice I believe they may have options for a monthly family subscription to their services. As a single person each appointment for me was $70. (It started at $60, in 2016) I found out about the illegal Medicaid bull shit in January 2020 with my first new PCP in four years. It took months to book any appointments anywhere. Some places weren't taking new patients.

Their public advertisement.

My new PCP told me that he had no idea how they could get away with only charging me $70 per appointment, or even have me as a patient at all since I had medical assistance. He suggestion something illegal may have been going on. I expressed on a few occasions I'd cried in her office for 2.5 hours with her hugging me. At one of my last appointments with her, I told her that I chose my health with this appointment and to receive medical advice over paying my phone bill that month. With tears in my eyes I thanked her for being so helpful and not giving up on me as a patient with many difficult and complex illnesses; I just wanted to get better. At check out, the receptionist gasped quietly and told me when she saw the paper work Jeanna filled out- "there is no charge today!" she said. I burst into more tears and hugged Jeanna again and told her she didn't need to do that.

She is truly a kind woman. I don't know what happend, and I'll never know because she blocked me on all social media's and no longer will let me make appointments. When I was raped in April 2019, their office was the first place I called and asked what to do. (April 11th) They told me that is something you always have to go to the ER for. I had no clue the protocol for reporting rape, but felt comfortable telling Jeanna about it. So in October 2019 when I needed to schedule my yearly med refills and physical here was the conversation I had with the front desk receptionist Fran.

*Call ringing* Fran- Hub City Family Practice, Fran speaking. Me- Hi, yes, I'd like to make an appointment for med refills and my yearly physical. Fran- Are you currently a patient? Me- Yes! I see Jeanna! Fran- Date of birth? Me- May 14th, 1993 Fran- It says here you had your records moved to another primary care office. There would be a waiting list for your return. . .

I sang to in her office once for her and her team of women. This was a casual email reminding me about my medicine with a loving compliment about my mini performance.

Me- Oh yes! I remember that. I needed to see an ENT for my ongoing sinus and ear infections. However, the ENT offices required the name of the PCP on my Medicaid card to be the one to make those referrals. Since you don't accept insurance and your office's name can't be on my card I had to go somewhere else. Your office has always offered secondary health care even though you've always been my #1. Fran- Would you hold on one moment? Me- Sure! *waits about 3 minutes* Fran-I spoke with Jeanna, and while we would require you to be put on the waiting list, we are no longer accepting patients with medical assistance. Me- But why? Fran- no reply.... Me- I've had medical assistance my entire time as a patient with Jeanna, what has change since April? Fran- We just can't accept you anymore. Why did you leave? Why can't you go back to the office you transferred your records to? Me- *sighs* Sadly, that office is absolutely terrible and I've had a terrible experience with them. If I could have gotten a referral from Jeanna, I would have never left. The other PCP required me to transfer my records from your office and leave as a patient in order to help me. The ENTs wouldn't allow me to. I assure you this concern doesn't just apply to people with medical assistance, ENTs require the PCP in your network to give referrals. They never ended up helping me with a referral. Does Jeanna no longer want to work with me? Fran- I'm sorry, we can't help you. Me- What am I supposed to do now then? Fran- Call Medicaid and find providers in your network. Good luck. Me *ends call furious*

I had a provider that PRAYED for me, and followed me and my journey on facebook.

My boyfriend and I were sitting in the parking lot of IHOP when I had finished this call. I was driving and now upset that my trusted doctor's office would do this to me. I felt defeated and depressed. I immediately called Medicaid, while in park to try and calm down my anger and got some new numbers. Even though instead of PCPs she gave me a list of specialists. All but one, who wasn't taking patients. I ended up finally finding someone myself but their first appointment wasn't until the second week of January. Lucky for me, my Medicaid had a lapse of coverage and I had to move the appointment date even farther in the future, but it still took several months to be seen.

I was told they can no longer accept me because I had Mediciad, despite their open door policy of not accepting any insurance anyways. I've always paid for my appointments on the spot. Usually in cash. I have no idea what had happend. So I flipped shit and am writing my story. I changed my 5 star review to "do not recommend". I wrote a bad review on my public page and tagged Jeanna and her page. We were on a first name basis, I was her friend on Facebook. I emailed her about my life and gave updates, she encouraged me to. She would send kind lovely emails with reminders when and how to talk my new medicine. (as pictured above) I'm not sure what happend to her practice.

I tried to report this all to the Department of Health and Human Resources, but the Office for Civil Rights (OCR) does not have jurisdiction on my claim because they office doesn't receive any federal funding. I really should go to the Better Business Bureau! I know she had bent the rules to keep me. I'm unaware of how long they were privy to this information though. Maybe they finally got hit with a fine, but my guess is they had a personal issue with me, and was covering their butt. According to my new PCP, most people aren't aware of the law and don't realize it until it's too late when they are slapped with fines. Which is while facilities with sliding scales are Medicaid exempt. I'm not allowed to get better health care even if I could pay or even if someone else paid for me. FUCK THAT. It's mind blowing. I feel trapped. But maybe, just maybe because they do not receive any federal funding this law doesn't apply to them. Which means truly they do have a personal grudge I was unaware of.

I know her bitch of an assistant, Fran, talks to people poorly. It's not just me, I've sat in the office and heard conversations between her and other patients. And what about how Jeanna couldn't, as a friend, reach out and tell me what happend? To me it means they are hiding something or running from the truth. We were friends, Jeanna! I know our friendship was built on god, but if this has anything to do with the fact I left all that behind, this is some major discrimination. You are NOT the person I thought you were; the person of integrity who would tell me "I'm sorry we can't accept you anymore, but we kept you as long as we could." You just blocked me and moved on. I may have have hurt your heart with a public bad review, but you hurt mine first and disappeared without ever talking to me about it.

This was a bit too long and personal for Yelp, but I'm still open to hear what really happen, I'm sure this will cross your path eventually. . . hit me up girl. You know how to reach me!